Australian Chocolate Diamonds

Shipping Policy

Great news! We offer FREE Australia Post shipping on orders of $99 or greater, shipped to Australia and New Zealand destinations!

All items are sent from our warehouse in Brisbane and completely tracked through a tracking number provided. Items are sent Australia Post Epost for security and speed of delivery. In some cases, an order may be shipped direct to you from a Stockist to speed up delivery times.

SHIPPING METHODS

Delivery Option Cost*
Australia Epost Express – Normal delivery times are 1-7 days depending on location. FREE for orders of $150.00 AUD or more
Australia Epost Express – Normal delivery times are 1-7 days depending on location. $15 for orders less than $150.00 AUD
Australia Post Express – See individual products for dispatch timeframes. $9.95 for all orders
Notes:
  • International orders can take longer to arrive
  • There can be unexpected delays out of our control. We will endeavour to keep you updated on any delays that occur as we are made aware of them.
  • GST is included in the total price at checkout
  • All shipping fees are in AUD

SHIPPING POLICIES

Processing Your Order

Once we get your order, we take care of it right away so you can get your order ASAP! All orders are processed within one to four business days unless stated otherwise, and then shipped to you, according to your preferred method of shipping.

Note: If the shipping/billing addresses are different or if there is any other unusual activity with your order, your order may be delayed pending a further check.

Shipping your Order

For your security, All orders require a signature upon delivery.

You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can’t be shipped, we’ll contact you within 2 business days to let you know why your shipment has been held up.

Tracking Your Order

We will send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as SPAM. Check your ‘SPAM’ or ‘Junk’ mail inbox periodically.

Picking Up an Order In Store

If you decide to pick your order from one of our stockist, you will receive an email when the order is ready for collection. Please allow 3 to 5 business days for your order to be ready.

Note: Australian Chocolate Diamonds reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.